We normally send to all UK customers by Royal Mail first Class and Signed for. It usually arrive next working day after the dispatch date.
International orders, we will send by Royal Mail, International Signed for. Within EU, will take around 3-5 working days. The rest of the world usually take around 5-7 days.
The UK upto £49 £2.99
EU countries £5
Rest of the world £5
If you are not completely happy with our products, you can either return them for an exchange or request a refund. All the items need to be returned within 14 days of dispatch. The goods should be returned to us in their original condition including any packaging. Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.
For parcels that arrive faulty or damaged, please inform us within 14 days of dispatch together with a photo to show damage.
Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. When exchanging the products, we will require the cost of postage and packaging. This does not affect your statutory rights.
Any returns should be sent to
Hop Skip & Flutter
70c The Chase
London SW4 0NG