HopSkipandFlutter – British designed vintage inspired porcelain jewellery

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Delivery & Returns

DELIVERY

We normally send to all UK customers by Royal Mail first Class and Signed for.  It usually arrive next working day after the dispatch date.

International orders, we will send by Royal Mail, International Signed for.  Within EU, will take around 3-5 working days.  The rest of the world usually take around 5-7 days.

 

DELIVERY CHARGES

The UK  upto £49   £2.99

+£50   FREE

EU countries         £5

Rest of the world  £5

 

REFUND POLICY

If you are not completely happy with our products, you can either return them for an exchange or request a refund. All the items need to be returned within 14 days of dispatch. The goods should be returned to us in their original condition including any packaging. Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.
For parcels that arrive faulty or damaged, please inform us within 14 days of dispatch together with a photo to show damage.
Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. When exchanging the products, we will require the cost of postage and packaging. This does not affect your statutory rights.

Any returns should be sent to

Hop Skip & Flutter

70c The Chase

London SW4 0NG

United Kingdom

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