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Please spend a few moments to read these terms and conditions as well as our privacy policy before placing your order. We reserve the right to amend these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order. 

USE OF THE WEBSITE

You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion. 

ACCEPTANCE OF YOUR ORDER

Shortly after you have placed an order with us by pressing the ‘Place Order’ button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 3 business days, please contact our Head office on info@hopskipandflutter.co.uk

PAYMENT

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.

DELIVERY

We normally send to all UK customers by Royal Mail first Class and Signed for.  It usually arrive next working day after the dispatch date.

International orders, we will send by Royal Mail, International Signed for.  Within EU, will take around 3-5 working days.  The rest of the world usually take around 5-7 days. 

DELIVERY CHARGES

The UK                   £3.50  Free for order over £50.

EU countries         £9.95

Rest of the world  £12.95

REFUND POLICY

If you are not completely happy with our products, you can either return them for an exchange or request a refund. All the items need to be returned within 14 days of dispatch. The goods should be returned to us in their original condition including any packaging. Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.
For parcels that arrive faulty or damaged, please inform us within 14 days of dispatch together with a photo to show damage.
Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. When exchanging the products, we will require the cost of postage and packaging. This does not affect your statutory rights.

Any returns please contact us for details.

Email:info@hopskipandflutter.co.uk

WHOLESALE AVAILABILITY AND BESPOKE DESIGNS